Company History

Chapter Eight Head Office Leeds

Founded in 2002, we are a full service digital agency working with clients as diverse as Gulf Oil International and Sunwin Motors through to the likes of Lyle & Scott and Sock Shop. We also work for a wide range of Public Sector clients including Charities Trust and The Independent Living Funds.

We process millions of pounds of ecommerce transactions per week both in terms of retail transactions and in online donations, serve hundreds of millions of page impressions each year to users around the world and manage the business operations for a dozen 'pure-play' ecommerce websites. We are headquartered in Leeds with offices in London.

How it all began

In the beginning, the founding Directors of Chapter Eight worked for Regional Independent Media (RIM), the publishing magnate. Their main job was building 34 websites for each of the key newspapers in the company, including the Lancashire Evening Post, Sheffield Star and the flagship Yorkshire Post. The country's most established regional newspaper, The Yorkshire Post, was one of the first titles to embrace on-line publishing in tandem with print publishing. The websites created for The Yorkshire Post and its stable-mates was an unimagined success - over 4 million readers turned to it as a news resource and a directory for all of the usual things that you find for sale in newspapers.

Traditional media to online media

Mario Thomas, charged with heading up RIM's online technology strategy, realised that the potential of online publishing and in particular content management could be extended to fit sectors other than information providers. So, following the sale of RIM to Johnston Press he took his core team and set up Chapter Eight in 2002. Within eighteen months, the company mushroomed from a micro business into Leeds' fastest-growing digital agency. Chapter Eight moved out of the 2 offices within which it had germinated, to take over nearly 6,000 square feet of space on the top floor of a listed textile mill in Leeds City Centre and offices in the heart of Soho in London.

From within Castleton Mill, the Chapter Eight story has expanded from a novella into an encyclopaedia. Now the company is sharing its internet expertise across many sectors; from retail to publishing, manufacturing to leisure, transport services to the arts, Chapter Eight designed and built websites are growing a diversity of businesses. For owner-managed SMEs to blue chip companies, one aim prevails: to embrace the internet as a profitable route to market.

Our Values

Chapter Eight has a set of shared values. These values guide the way in which we do business and influence the way in which we think and act. Only by putting these shared values into everyday working practice can we engage successfully as a company. Our shared values underpin how we will achieve our purpose and aim; to deliver an unrivalled digital media service to all. These values are:

• Respect: for our clients, partners and colleagues
• Accountability: being responsible for our actions and decisions
• Integrity: being honest and fair at all times
• Continuous improvement: striving to learn from our experiences
• Open communication: a willingness to listen and take on board change
• Being client focused: placing our clients first and responding quickly to their needs
• Team work: assisting, supporting and encouraging each other non-stop

You could plough through an entire book about this, or you could open a new chapter right here...

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